- When Your Buying Stages Don’t Match Your Customers’ Needs
- Does Your Company Understand That It’s Not All About You?
- When Prospects Won’t Play It Your Way
- The One Thing Keeping Enterprise Marketing Organizations from Real Impact (and How to Address It)
- Feast or Famine in the Marketing Automation Space?
September 2019 M T W T F S S « Jul 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
- Not attending REVTalks 2019 at #B2BSMX? No worries! Follow @revenuemarketer or search #REVTalks on Twitter for real… twitter.com/i/web/status/1… 1 month ago
- Today the Pedowitz Group release its 2019 Revenue Marketing Index Report providing the first comprehensive set of m… twitter.com/i/web/status/1… 5 months ago
- Looking forward to connecting with Fuqua alumni in Atlanta. lnkd.in/eHSv4-7 7 months ago
Tag Archives: Employee Experience
Published on LinkedIn January 21, 2017 How many times have you heard the word “silos” at work? As in, “They’re in their own silo,” or “This company has too many silos.” If that’s a common term, mostly likely your company has … Continue reading
During Labor Day week , my husband and I enjoyed the Ritz Carlton’s strong service model. All guests, no matter how greasy and sandy from the beach, are treated as ladies and gentlemen. Associates, who are encouraged to think of … Continue reading
Let’s continue our “employee series” with a discussion of the impact of employee satisfaction on customer experience. The research I directed last year (http://bit.ly/oDzXg8) showed that 79% of US employees surveyed say they are loyal employees. Banking employees are the … Continue reading
As a follow-up to my last post on What Your Employees Aren’t Telling You, let’s explore why the front-line’s strong knowledge of customer requirements doesn’t consistantly translate into better service delivery. The customer experience research I directed last year (http://bit.ly/oDzXg8) showed that, … Continue reading
In her recent customer experience blog (http://bit.ly/nQLkK5), Forrester Analyst Kerry Bodine points out that many executives have tunnel vision. She says, “Many organizations place too much emphasis on top-of-mind channels such as the Web and social media, ignoring hundreds of … Continue reading