Daily Archives: July 17, 2011

Why Your Employees are Jumping Ship

Let’s continue our “employee series” with a discussion of the impact of employee satisfaction on customer experience. The research I directed last year (http://bit.ly/oDzXg8) showed that 79% of US employees surveyed say they are loyal employees. Banking employees are the … Continue reading

Posted in Customer Experience, Customer Experience Research, Employee Experience | Tagged , , , | 1 Comment