Daily Archives: June 8, 2011

Check out the Showcase

Check out the Showcase tab for good, bad and ugly examples of customer service.  Share your examples of the best and worst customer experiences you’ve encountered!

Posted in Customer Experience, Customer Service, Thought Leadership | Leave a comment

New Site!

This blog will aggregate my own B2B marketing experience with those of other customer experience experts I met during the course of a 3-year customer experience thought leadership campaign.  Regular blog features will include: Customer experience factoids and case studies … Continue reading

Posted in B2B Marketing, Customer Experience, Customer Experience Research, Customer Loyalty, Customer Segmentation, Customer Service, Thought Leadership | 1 Comment